Available for IT Support Engineer roles all over Australia Hiring

Anish
Giri

Recently graduated with a Bachelor of Information Technology, holding Google IT Support Professional and Microsoft 365 Fundamentals certifications. Experienced in Microsoft 365 administration, Active Directory, email security, and end-user support across Windows environments. Skilled at diagnosing and resolving hardware, software, and network issues with a structured, user-focused approach. Currently seeking an IT Support Engineer role across Australia.

Google IT Support ✓ Microsoft 365 ✓ Active Directory Email Security Windows 10/11 Cisco Networking MFA & Entra ID FreshService

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Open to work · Sydney, AU

About Me

IT Graduate,
Focused on IT Support Engineer

I recently completed my Bachelor of Information Technology at CIHE Australia, graduated in June 2026, with an Advanced Diploma from Queensford College. My foundation spans networking, Windows Server, and systems administration.

I hold the Google IT Support Professional Certificate and the Microsoft 365 Fundamentals certificate. I have hands-on experience with Microsoft 365 administration — including Exchange Online, Teams, SharePoint and license management — plus Active Directory, email security, and FreshService as a ticketing platform.

As an IT Support Intern at Newa IT Solutions, I've resolved hardware, software, and network issues for real end users, and I'm skilled at translating technical solutions into clear, non-technical language.

Year IT Support Experience

Industry Certifications

Hands-On Projects

Sydney

Based in NSW, AU

🎯 Currently targeting IT Support Engineer roles all over Australia. Open to hybrid and on-site positions.

Technical Skills

What I Work With

OS & Desktop

Windows 10 / 11Windows Server 2019Active DirectoryRemote Desktop (RDP)Basic Linux (Ubuntu)

Microsoft 365

M365 Admin CenterExchange OnlineSharePointTeamsEntra ID / Azure ADShared MailboxesRBACMFA Enforcement

Email Security

Mail Flow RulesAnti-Spam PoliciesMicrosoft DefenderSecure ScoreQuarantine ManagementMessage Trace

IT Support & Helpdesk

FreshService TicketingHardware Setup & TroubleshootingDevice ConfigurationPrinter & Peripheral Support

Networking

TCP/IPDNS & DHCPSubnettingVLANs & NAT/PATWi-Fi TroubleshootingCisco IOS CLIWireshark

Dev & Scripting

PythonSQL / MySQLJavaScriptHTML / CSSGit & GitHubVS Code

Work Experience

Where I've Worked

IT Support Intern

Newa IT Solutions — Sydney, Australia

Mar 2025 – OngoingSydney, NSW

Resolved hardware, software, and network issues for end users, maintaining and extending relationships.
Managed Active Directory user accounts, including provisioning, password resets, and group membership updates.
Administered Microsoft 365 environment, covering Exchange Online, Teams, SharePoint, and license management.
Configured and maintained workstations, peripherals, and network equipment from initial setup.
Logged and tracked support requests via FreshService, ensuring timely resolution within SLA targets.
Translated technical solutions into clear, non-technical language, ensuring a positive end-user experience.

Level 1 SupportActive DirectoryMicrosoft 365Exchange OnlineFreshServiceSLA ManagementHardware SetupUser Communication

Projects

Hands-On Work

// Network Troubleshooting

Static Routing & WAN Fault Diagnosis

Multi-site WAN simulation — diagnosed and fixed a live connectivity failure caused by a miscabled interface, and identified missing return routes by reading the routing table.

Cisco Packet TracerStatic RoutingFault Isolation4 Routers

View Project →

// Enterprise Network Design

EIGRP Multi-Site WAN Network

Built a 3-site corporate WAN with dynamic EIGRP routing and verified convergence via Cisco IOS — automatic route convergence across all sites confirmed with Cisco IOS show commands.

EIGRPWAN DesignCisco IOS3 Routers

View Project →

// Redundancy & Failover

HSRP Gateway Redundancy

Implemented dual-router failover using HSRP — if the primary router fails, end users automatically switch to the backup with zero manual intervention.

HSRPGateway RedundancyFailoverCisco 2811

View Project →

// Microsoft 365 Administration

Groups, Teams & Access Control

Configured Security Groups, Distribution Lists, and Microsoft 365 Groups with linked Teams workspaces. Implemented RBAC with live permission boundary testing.

Microsoft 365Azure ADRBACEntra IDTeams

View Project →

// Microsoft 365 Administration

Shared Mailboxes, SharePoint & Resource Mailboxes

Configured collaborative email infrastructure with tiered SharePoint permissions and resource mailboxes, end-to-end on a live M365 tenant.

Exchange OnlineSharePointShared MailboxesResource Mailboxes

View Project →

// Email Security & Identity

Email Security & Identity Protection

Hardened a live M365 tenant with mail flow rules, anti-spam policies, per-user MFA enforcement, and Microsoft Secure Score — simulating real-world security operations for an IT department.

Mail Flow RulesAnti-SpamMFAEntra IDSecure ScoreDefender

View Project →

Certifications